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10% OF PROFITS GOES TO PALESTINIAN CHARITY FREE US SHIPPING OVER $25+ (WORLDWIDE SHIPPING AVAILABLE) QUALITY CRAFTED PRODUCTS

FAQ

What so special about PaliRoots?

PaliRoots is the first and only brand in the world that seeks to cultivate education and awareness about the unique Palestinian culture and traditions. Our dynamic collection includes top-quality bracelets, hats, t-shirts, necklaces and much more. All of our products are crafted with love in San Diego, California. Learn more about us here.

Payment & Shipping

How do I order on PaliRoots.com?

Ordering on PaliRoots.com is fast, safe and easy. Add the items you’d like to your cart then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.

How long will it take to get my order?

We usually ship out orders on the same day it’s placed by 5 PM (PST) and takes 2-5 days to arrive. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location If you somehow do not receive the email, please contact us and we will resend you the email.

Do you ship internationally?

Yes, we ship internationally to over 239 countries worldwide.

Is it safe to checkout with PaliRoots?

Of course! PaliRoots employs different security measure to ensure that all your information is kept safe. PaliRoots uses SLL Encryption technology everywhere!

What payment methods do you accept?

We accept Paypal, American Express, MasterCard, Discover and Visa.

What will happen if I accidentally put the wrong shipping address?

Do not worry! Your item will be returned back to our shipping facility. However, you will be responsible to cover the shipping cost.


Ordering

I need to change something on my order? How can I do that?

If you need to change or cancel your order, please contact us at Contact@paliroots.com right away. Our fulfillment team generally processes orders within 1-3 hours. Once items are shipped, we are unable to make any changes.

What is your return policy?

We have a (7) day return/exchange policy. All returns are subject to a 15% restocking fee. The product must meet certain criteria prior to be eligible for a return. Visit our Refund Policy page to learn more.

Are there customs fees for international orders?

Every country varies when it comes to custom fees and is not within our control. PaliRoots does not cover customs fees.

General

How do I contact you?

For any questions or concerns, our support team can be reached from 10 AM to 5 PM (PST), Monday through Friday. Email us at contact@paliroots.com or fill out our contact form here.

Do I have to be Palestinian to support PaliRoots?

Of course not! PaliRoots community is a world community. We welcome every sex, race, gender, religion or ethnicity to our community. We would love to have you become a PaliRooter!

Where is PaliRoots located?

Our warehouse is located in sunny San Diego.

How can I become a PaliRoots Brand Ambassador?

PaliRoots is always seeking reliable PaliRoots Brand Ambassador who can help us create a buzz for upcoming product releases or seasonal campaigns. If you’d like to learn more about our program requirements, please contact us at contact@paliroots.com or email us here.

Do you offer gift cards?

Yes, we do! You can purchase gift cards here. We highly recommend that you double check the recipient's email address before finalizing your order.