logo Created with Sketch.


What so special about PaliRoots?

PaliRoots is the world's leading brand to spread education and awareness about the unique Palestinian culture and traditions. Our dynamic collection includes top-quality bracelets, hats, t-shirts, necklaces and much more. 

Payment & Shipping

How do I order on PaliRoots.com?

Ordering on PaliRoots.com is fast, safe and easy. Add the items you’d like to your cart then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.

What are the shipping fees and delivery times?

Due to the high volume of shipments + Covid-19 at this time, shipping couriers are unable to guarantee estimated delivery dates. Be sure to keep an eye on your tracking to follow its journey.


Expedited Shipping (3-5 business days): $5
Fedex (2 business days -Saturday included): $8
Express Shipping (1 business day): $25

Over $75+:

Expedited Shipping (3-5 business days): Free shipping
Fedex (2 business days -Saturday included): $5
Express (1 Business day): $25

Expedited Shipping (7-10 business days): Starting at: $10
Express Shipping (1-2 business days): Starting at: $30

Expedited (7-14 business days): Starting at: $12
Express (1-2 business days): Starting at: $27

Middle East:
Express Shipping Only (1-2 business days): Starting at: $22

Rest of the world :
Express Shipping Only (1-2 business days): Starting at: $22

*Kindly note PaliRoots is unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.

* Above delivery timeline does not include weekends, holidays and any unforeseeable delays on the courier’s end (weather, volume, traffic, etc). Estimated delivery date may be delayed if a change of delivery option was submitted on the customer’s end.

*PaliRoots is not responsible for duty and tax charges for international shipments.

How long will it take to get my order?

We usually ship out orders on the same day it’s placed by 4 PM EST (Monday-Friday) and takes 2-3 business days to arrive. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location If you somehow do not receive the email, please contact us and we will resend you the email.

Do you ship internationally?

Yes, we ship internationally to over 100+ countries worldwide.

What will happen if I accidentally put the wrong shipping address?

Do not worry! Your item will be returned back to our shipping facility. However, you will be responsible to cover the shipping cost.

Is it safe to checkout with PaliRoots?

Of course! PaliRoots employs different security measure to ensure that all your information is kept safe. PaliRoots uses SLL Encryption technology everywhere!

What payment methods do you accept?

We accept Paypal, American Express, MasterCard, Discover, Visa and AfterPay. Learn more about how you can shop now and pay later with Afterpay. 


I need to change something on my order? How can I do that?

If you need to change or cancel your order, please contact us at Contact@paliroots.com right away. Our fulfillment team generally processes orders within 1-3 hours. Once items are shipped, we are unable to make any changes.

What is your return policy?

We have a 14 day return/exchange policy backed by our Palestinian Hospitality Guarantee. Visit our Refund Policy page to learn more. 

Start your return process here.

Are there customs fees for international orders?

Every country varies when it comes to custom fees and is not within our control. PaliRoots does not cover customs fees. PaliRoots also will not refund you the shipping cost if the package is rejected and comes back to our facility.

How do I return/exchange an item?

PaliRoots wants you to be thrilled with your items. However, if you need to return an item, we're here to help. Our Palestinian Hospitality Guarantee covers you no matter what, you can return or exchange (Free) your item(s) with no questions asked within 14-Days of delivery as long as it’s unworn, unwashed and in its original condition. We do not accept international returns. Please allow 1-2 weeks for your return to process. Start your return process here.

Need help? Contact our Palestinian Hospitality Team at support@paliroots.com or fill the form below.


How do I contact you?

For any questions or concerns, our support team can be reached from 9 AM to 5 PM (EST), Monday through Friday. Email us at contact@paliroots.com or fill out our contact form here.

Do I have to be Palestinian to support PaliRoots?

Of course not! PaliRoots community is a world community. We welcome every sex, race, gender, religion or ethnicity to our community. We would love to have you become a PaliRooter!

Where is PaliRoots located?

Our headquarters is located in sunny San Diego. Our warehouse is located in Dallas, Texas central to the US to ensure our PaliRooters get their goodies as fast as possible. 

How can I become a PaliRoots Brand Ambassador?

PaliRoots is always seeking reliable PaliRoots Brand Ambassador who can help us create a buzz for upcoming product releases or seasonal campaigns. If you’d like to learn more about our program requirements, visit our brand ambassador page.

Do you offer gift cards?

Yes, we do! You can purchase a gift card here

How It Works:
When you purchase an eGift Card, you will receive an email with a unique gift card code that can be used at checkout. You must forward the email to the recipient after you made the purchase.

Still haven't found the answer you're looking for?

Feel free to fill below form to contact us directly.