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BLACK FRIDAY SALE 15% OFF Sitewide + Free Gift Use Code: BFCM2019
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15% OFF Sitewide + Free Gift
BLACK FRIDAY SALE Use Code: BFCM2019

FAQ

What so special about PaliRoots?

PaliRoots is the world's leading brand which seeks to spread education and awareness about the unique Palestinian culture and traditions. Our dynamic collection includes top-quality bracelets, hats, t-shirts, necklaces and much more. 


Payment & Shipping

How do I order on PaliRoots.com?

Ordering on PaliRoots.com is fast, safe and easy. Add the items you’d like to your cart then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.

How long will it take to get my order?

We usually ship out orders on the same day it’s placed by 5 PM (EST) and takes 2-3 business days to arrive. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location If you somehow do not receive the email, please contact us and we will resend you the email.

Do you ship internationally?

Yes, we ship internationally to over 100+ countries worldwide.

What will happen if I accidentally put the wrong shipping address?

Do not worry! Your item will be returned back to our shipping facility. However, you will be responsible to cover the shipping cost.

Is it safe to checkout with PaliRoots?

Of course! PaliRoots employs different security measure to ensure that all your information is kept safe. PaliRoots uses SLL Encryption technology everywhere!

What payment methods do you accept?

We accept Paypal, American Express, MasterCard, Discover, Visa and AfterPay. Learn more about how you can shop now and pay later with Afterpay. 


Ordering

I need to change something on my order? How can I do that?

If you need to change or cancel your order, please contact us at Contact@paliroots.com right away. Our fulfillment team generally processes orders within 1-3 hours. Once items are shipped, we are unable to make any changes.

What is your return policy?

We have a 14 day return/exchange policy backed by our Palestinian Hospitality Guarantee. Visit our Refund Policy page to learn more.

Are there customs fees for international orders?

Every country varies when it comes to custom fees and is not within our control. PaliRoots does not cover customs fees.

How do I return/exchange an item?

We have a 14 day exchange policy since the time of delivery. Please email us at Contact@paliroots.com to initate your exchange. 


General

How do I contact you?

For any questions or concerns, our support team can be reached from 9 AM to 5 PM (EST), Monday through Friday. Email us at contact@paliroots.com or fill out our contact form here.

Do I have to be Palestinian to support PaliRoots?

Of course not! PaliRoots community is a world community. We welcome every sex, race, gender, religion or ethnicity to our community. We would love to have you become a PaliRooter!

Where is PaliRoots located?

Our headquarters is located in sunny San Diego. Our warehouse is located in Dallas, Texas central to the US to ensure our PaliRooters get their goodies as fast as possible. 

How can I become a PaliRoots Brand Ambassador?

PaliRoots is always seeking reliable PaliRoots Brand Ambassador who can help us create a buzz for upcoming product releases or seasonal campaigns. If you’d like to learn more about our program requirements, please contact Zenah our director of sponsorship at zenah@paliroots.com.

Do you offer gift cards?

Yes, we do! You can purchase a gift card here

How It Works:
When you purchase an eGift Card, you will receive an email with a unique gift card code that can be used at checkout. You must forward the email to the recipient after you made the purchase.

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